Terms & Conditions

Personal Information

“Readash” is a trademark of Readash Online Retail and Services Private Limited, a company incorporated under the Companies Act, 2013 with its registered office at B-1004, Kumar Pinakin, Off Bangalore-Pune Highway, Baner Annexe, Pune – 411021, Maharashtra (Company). The domain name www.readash.com is owned by the Company.


It is strongly recommended that you read and understand these Terms of Use carefully, as by accessing this (hereinafter the “Readash Online Store”), you agree to be bound by the same and agree that it constitutes an agreement between you and the Company (hereinafter the “User Agreement”). If you do not agree with this User Agreement, you should not use or access the Readash Online Store for any purpose whatsoever.


This document is published in accordance with the provisions of Rule 3 of the Information Technology (Intermediaries Guidelines) Rules, 2011. The User Agreement may be updated from time to time by the Company without notice. It is therefore strongly recommended that you review the User Agreement, as available on the Readash Online Store, each time you access and/or use the Readash Online Store.


The terms ‘visitor’, ‘user’, ‘you’ hereunder refer to the person visiting, accessing, browsing through and/or using the Readash Online Store at any point in time.


Should you have any clarifications regarding the Terms of Use, please do not hesitate to contact us at [email protected]


Services Overview


The Readash Online Store is a platform for domestic consumers to buy products online.

The Company disclaims all warranties and liabilities associated with any products offered on the Readash Online Store.


Services on the Readash Online Store are available to only select geographies in India, and are subject to restrictions based on business hours of Readash Online Store.


Transactions through the Readash Online Store may be subject to a delivery charge where the minimum order size is not met. You will be informed of such delivery charge at the stage of check-out for a transaction through the Readash Online Store.


Eligibility


Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Readash Online Store.


However, if you are a minor, i.e. under the age of 18 years, you may use the Readash Online Store under the supervision of an adult parent or legal guardian who agrees to be bound by these Terms of Use. You are however prohibited (even under provision) from purchasing any material which is for adult consumption, the sale of which to minors is prohibited.


The Readash Online Store is intended to be a platform for end-consumers desirous of purchasing products for self-consumption for domestic use. If you are a retailer, institution, wholesaler or any other business user you are not eligible to use the Readash Online Store to purchase products.


The Company, in its sole discretion and without liability, reserves the right to terminate or refuse your registration, or refuse to permit access to the Readash Online Store, if: (i) it is discovered or brought to notice that you do not conform to the aforesaid criteria, or (ii) the Company has reason to believe (including through evaluating usage patterns) that the eligibility criteria is not met/is violated by a user, or the user,or (iii) may breach the terms of this User Agreement.


License & Access


The Company grants you a limited sub-license to access and make personal use of the Readash Online Store, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of the Company. Such limited sub- license does not include/permit any resale or commercial use of the Readash Online Store or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of the Readash Online Store or its contents; any downloading or copying of information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. The Readash Online Store or any portion of the Readash Online Store may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of the Company. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Readash Online Store or of the Company and/or its affiliates without the express written consent of the Company. You may not use any meta tags or any other “hidden text” utilizing the Company’s name or trademarks without the express written consent of the Company.  You shall not attempt to gain unauthorized access to any portion or feature of the Readash Online Store, or any other systems or networks connected to the Readash Online Store or to any server, computer, network, or to any of the services offered on or through the Readash Online Store, by hacking, ‘password mining’ or any other illegitimate means.


You hereby agree and undertake not to host, display, upload, modify, publish, transmit, update or share any information

belonging to another person and to which you do not have any right;

is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;

harms minors in any way;

infringes any patent, trademark, copyright or other proprietary/intellectual property rights;

violates any law for the time being in force;

deceives or misleads the addressee about the origin of such messages communicates any information which is grossly offensive or menacing in nature;

impersonates another person;

contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;

threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation;

is misleading or known to be false in any way.

Any unauthorized use shall automatically terminate the permission or license granted by the Company.


Account & Registration Obligations


All users who choose to register and login for placing orders on the Readash Online Store, must keep their account and registration details current and correct for communications related to their purchases from the Readash Online Store.We allow Guest Checkout, however, it should be noted that the Guest user should provide the Company with validated and authorized personal information (including phone number, address, picture) , so that the company can communicate with the Guest users about their purchases from the Readash Online Store. By agreeing to the Terms of Use, the user agrees to receive promotional communication and newsletters from the Company and its partners. The user can opt out from such communication and/or newsletters either by unsubscribing on the Readash Online Store itself, or by contacting the customer services team and placing a request for unsubscribing.


As part of the registration process on the Readash Online Store, the Company may collect the following personally identifiable information about you: Name – including first and last name, email address, mobile phone number and other contact details, demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the Readash Online Store you visit/access, the links you click on the Readash Online Store, the number of times you access a particular page/feature and any such information. Information collected about you is subject to the Privacy Policy of the Company (https://www.readash.com/privacy), which is incorporated in these Terms of Use by reference.


Pricing

We aim to ensure that prices of all products are correct and up-to-date. However, from time to time, prices for certain products may not be current or may be inaccurate on account of technical issues, typographical errors or incorrect product information provided to the Company by a supplier. In each such case, notwithstanding anything to the contrary, the Company reserve the right to cancel the order without any further liability. Subject to the foregoing, the price mentioned at the time of ordering a product shall be the price charged at the time of delivery, provided that no product listed on the Readash Online Store will be sold at a price higher than its MRP (Maximum Retail Price).


Coupons and Promo Codes

From time to time, the Company may at its discretion offer a user promotional codes or coupons entitling you to encash the applicable value of such codes/coupons against purchases made on the Readash Online Store. Unless specifically stated on the code or coupon, a promotional code or coupon shall:

expire at 12:00AM on a date being 15 days (inclusive of the issuance date) from the date of issuance endorsed thereon;

have a maximum discount or cashback value of INR 100.00 only.

When using promotional codes and coupons for a purchase on the Readash Online Store, the payment mode “cash on delivery”shall not be available for making payments towards the order.

As a user, you may not cancel an order placed by you once the order status is amended to ‘Shipped’. 

As a user, you may not cancel an orders wherein any coupon/promo code or gift voucher is linked.

Orders may be cancelled in any of the following cases: (a) if it is suspected that a customer has undertaken a fraudulent transaction, or (b) if it is suspected that a customer has undertaken a transaction which does not conform to or violates these Terms of Use/User Agreement, or (c) in case of unavailability of product(s), or (d) for any reason outside the control of the Company including causes for delivery related logistical difficulties.

Further, while precautions are taken to ensure accuracy of product specifications, the details of a product as reflected on the Readash Online Store may be inaccurate due to technical issues, typographical errors or incorrect product information provided to the Company by a supplier and in such an event you shall be notified as soon as such error comes to the notice of the Company. In such event, the Company reserves the right to cancel your order and refund any money that may have been paid by you towards purchase of such products.

We maintain a negative list of all fraudulent transactions and non-complying users, and reserve the right to deny access to such users at any time or cancel any orders placed by them in future.


Return & Refunds

We have a Refund/Return Policy which entitles all users who have purchased a product on the Readash Online Store to return the product at the time of delivery if they are not satisfied with the quality of the product.

We will take the returned product back with us and grant credit back to the user by means of bank transfer or credits in Readash Wallet or in cash which must be collected by the user from Readash's nearest registered office address.

Also, it should be noted clearly that the return amount will be paid out after deducting any applicable tax amounts.

However, it is clarified that no returns or refunds are permitted after the product purchased has been accepted for delivery. Further, for  all the products except e-products/electronic products, no returns shall be accepted unless the product is intact (i.e. not broken,torn,tear) and the original invoice issued by the company.


You Agree and Confirm:

That in the event any product delivery is delayed or is returned from its destination on account of a mistake by you (e.g. providing the wrong name or address or other incorrect/misleading information), any additional costs incurred by the Company for re-delivery of the product(s) shall be borne by you.

That you will use the services provided by the Readash Online Store for lawful purposes only, and comply with all applicable laws and regulations while using and transacting on the Readash Online Store.

You will provide authentic and true information in all instances where any information is requested of you. The Company reserves the right to confirm and validate the information and other details provided by you at any point of time. 

If at any time, the information provided by you is found to be false or inaccurate (wholly or partly), the Company shall have the right in its sole discretion to reject registration, cancel all orders, and debar you from using its services and other affiliated services in the future without any prior intimation whatsoever, and without any liability to you.

That you are accessing the services available on the Readash Online Store and transacting at your sole risk and are using your best and prudent judgement before entering into any transaction through the Readash Online Store.

That before placing an order, you shall check and review the product description carefully and in sufficient detail. By placing an order on the Readash Online Store, you agree to be bound by the conditions of sale included in the item’s description without exception.

That product(s) ordered by you may be replaced by the Company in case of unavailability from the relevant supplier or for other reasons outside the control of the Company. You may however refuse to accept such replacement product, in which case an amount equal to the price paid for the original product will be refunded to you.

Disclaimers Regarding Products:


We make efforts to display available products, including in respect of their colour, size, shape and appearance, as accurately as possible. However, the actual colour, size, shape and appearance may have variations from the depiction on your mobile/computer screen.

The Company does not make any representation or warranties in respect of the products available on the Readash Online Store nor does the Company implicitly or explicitly support or endorse the sale or purchase of any products on the Readash Online Store. The Company accepts no liability for any error, inaccuracy or omission of third parties or for information/inputs received from third parties and provided to you through the Readash Online Store or otherwise.

You acknowledge and agree that the Company shall not, at any time, have any right, title or interest to any product(s), which is subject to a bipartite sale and purchase contract between you and the relevant third party seller. The Company does not have any control over the quality, failure to provide or any other aspect whatsoever of the product(s) and is not responsible for damages or delays on account of products which are out of stock, unavailable or back ordered.


Sell on Return Basis

We sell the Academic Books (Only Academic Text Books) on return basis and all such Academic Text Books will be bought back from the user at the rate of 50 per cent of the Selling Price(as reflecting on the invoice provided) of the Academic Text Book at the time of purchase.

It should also be noted that a valid Invoice must be presented to the Company in order to return the book to the company.

Also, the academic text book to be returned should be in good quality(without any torn/tear pages or the quality parameters as defined by the company). The Academic Tex Books will not be bought back in case of academic syllabus change. No Reference Books will be bought back.

All the Academic Text Books qualifying to be returned will be bought back in the same semester of the next year as the semester of purchase where the semester duration may be different for different streams of Study. 

It should be clearly noted that the Return Amount will be credited to User's Readash Wallet only. It will not be subjected to be encashed(by means of cash/check withdrawal,bank transfer,wallet to wallet transfer, upi) at any point of time. Also, the credited amount will be valid for a duration of 6 months from the date of crediting to the wallet.

This policy is not applicable to any electronic products sold on the Readash Online Store.


Reviews, Feedback, Submissions

All reviews, comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered on the Readash Online Store or otherwise disclosed, submitted or offered in connection with use of the Readash Online Store (collectively, the Comments) shall be and remain the property of the Company. Such disclosure, submission or offer of any Comments shall constitute an assignment to the Company of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, the Company shall exclusively own all such rights, titles and interests in the Comments and shall not be limited in any way in its use, commercial or otherwise.

The Company will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from any Comments, and publish, display and distribute any Comments submitted for any purpose whatsoever without restriction and without compensating the user in any way. The Company is and shall be under no obligation to: (i) maintain any Comments in confidence; or (ii) pay compensation for any Comments; or (iii) respond to any Comments. You agree that any Comments submitted by you on the Readash Online Store will not violate the Terms of Use or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you on the Readash Online Store will be or contain libellous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mails or any form of ‘spam’. The Company does reserve the right (but assumes no obligation) to monitor, edit and/or remove any Comments submitted on the Readash Online Store. You hereby grant the Company the right to use names that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, responsible for the content of any Comments you make and you agree to indemnify the Company and its affiliates against all claims, loss and liabilities resulting from any Comments you submit.

Further, any reliance placed on Comments available on the Readash Online Store from a third party shall be at your sole risk and expense.


Copyright & Trademark

The Company, its suppliers and licencors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, images, content and other materials which appear on the Readash Online Store. Access to or use of the Readash Online Store does not confer and should not be considered as conferring upon anyone any license to the Company or any third party’s intellectual property rights. All rights, including copyright, in and to the Readash Online Store are owned by or licensed to the Company. Any use of the Readash Online Store or its contents, including copying or storing it or them in whole or part is prohibited without the permission of the Company.

You may not modify, distribute or re-post anything on the Readash Online Store for any purpose. The names and logos and all related product and service names, design marks and slogans are the trademarks/service marks of the Company, its affiliates, its partners or its suppliers/service providers. All other marks are the property of their respective owners. No trademark or service mark license is granted in connection with the materials contained on the Readash Online Store. Access to or use of the Readash Online Store does not authorize anyone to use any name, logo or mark in any manner. References on the Readash Online Store to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply the Company’s endorsement, sponsorship or recommendation of the third party, the information, its product or services.

The Company is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to access a link of any third party websites, you do so entirely at your own risk and expense.

You understand that by using the Readash Online Store or any services provided on the Readash Online Store, you may encounter content that may be deemed by some to be offensive, indecent, or objectionable, which content may or may not be identified as such. You agree to use the Readash Online Store and any service at your sole risk and that to the fullest extent permitted under applicable law, the Company and its affiliates shall have no liability to you for any content that may be deemed offensive, indecent, or objectionable to you.

You agree to defend, indemnify and hold harmless the Company, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon a breach of any warranty, representation or undertaking in this User Agreement, or arising out of a violation of any applicable law (including but not limited in relation to intellectual property rights, payment of statutory dues and taxes, claims of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights). This clause shall survive the expiry or termination of this User Agreement.


Limitation of Liability:

The aggregate liability of the Company, if any, that is established and ordered by a court of competent jurisdiction pursuant to a claim, shall in no event extend beyond refund of the money charged from a user for purchases made pursuant to an order under which such liability has arisen and been established.

It is acknowledged and agreed that notwithstanding anything to the contrary, the Company shall not be liable, under any circumstances, whether in contract or in tort, for any indirect, special, consequential or incidental losses or damages, including on grounds of loss of profit, loss of reputation or loss of business opportunities.


Termination

This User Agreement is effective unless and until terminated, either by you or by the Company. You may terminate this User Agreement at any time, provided that you discontinue any further use of the Readash Online Store. The Company may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Readash Online Store.

The Company’s right to any Comments and to be indemnified pursuant to the terms hereof, shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for product(s) already ordered from the Readash Online Store or affect any liability that may have arisen under the User Agreement prior to the date of termination.


Governing and Jurisdiction

The User Agreement shall be governed by and construed in accordance with the laws of India, without giving effect to the principles of conflict of laws there-under.

Any dispute or difference, whether on interpretation or otherwise, in respect of any terms hereof shall be referred to an independent arbitrator to be appointed by the Company. Such arbitrator’s decision shall be final and binding on the parties. The arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996, as amended or replaced from time to time. The seat of arbitration shall be Pune and the language of the arbitration shall be English.

Subject to the aforesaid, the Courts at Pune shall have exclusive jurisdiction over any proceedings arising in respect of the User Agreement.


Grievance Policy

In accordance with Information Technology Act, 2000 and the Information Technology (Intermediaries Guidelines) Rules, 2011, the name and contact details of the Grievance Officer who can be contacted for any complaints or concerns pertaining to the Readash Online Store, including those pertaining to breach of the Terms of Use or and other polices are published as under.

Akshaykumar Giraman Bramhane

Readash Online Retail and Services Private Limited 

B-1004, Kumar Pinakin, Off Bangalore-Pune Highway,

Baner Annexe,SUS, Pune

Maharashtra – 411021 

Mobile : +91 9028248468

Email address: [email protected]